【Holiday Business Hours】Between 2020/12/30~2021/01/03, reservations & inquiries will be accepted via email only. Thank you.
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eph KANAZAWA hotel
Frequently Asked Questions

For eph Hotel updates related to COVID-19 please see here.

RESERVATIONS

How far in advance do you accept reservations?
eph KANAZAWA hotel accepts reservations up to 6 months in advance.
We accept reservations via our official website, telephone, and email - please feel free to contact our staff at any time should you have inquiries or questions.

Remember, best rates are guaranteed when you make a reservation via our official website.

TEL: (+81) 50-3311-9941 (Available 24 hours)
EMAIL:kanazawa@eph-hotel.com
How do I make a reservation?
To make a reservation, click the 'RESERVE NOW' button or send our staff an inquiry by clicking the 'CONTACT' button.
Don't forget to take a look at our 'OFFERS' page for web exclusive offers.
What is the cancellation policy?
The cancellation policy at eph KANAZAWA hotel is as follows:
No Show100% Cancellation Fee
Check-in Date100% Cancellation Fee
1 Day Prior to your Check-in Date50% Cancellation Fee
2 Days ~ 7 Days Prior to your Check-in Date30% Cancellation Fee
8 Days or More Prior to your Check-in DateNO Cancellation Fee
Do you accept payments via QR code?
Unfortunately, no. We do not accept payments via QR code at this time.
However, payments are accepted via cash and credit card.
May I make a reservation on behalf of another guest?
Yes, we accept reservations made on behalf of another guest.
However, you must inform our staff of the following when making your reservation:
1) The main guest's Full Name, and
2) Contact Information (Email or Telephone).
Is tax included in the Accommodation Rates?
Yes. All rates include a 10% consumption tax (incl. sales tax, VAT, excise duty, etc.) and service fees.

Not included in the accommodation fee is the Kanazawa City mandated accommodation tax. For more information regarding the Kanazawa City Accommodation Tax, please take a look at the following link. The Kanazawa City Accommodation Tax
I am travelling with a large group. Do you have rooms to accommodate larger groups?
Yes. If you are interested in reserving several rooms, or making a group reservation, please contact our staff directly via telephone or email. We'll ensure that your reservation process is hassle-free.
I am traveling with children. Do you have rooms suitable for families?
Yes. We recommend reserving our connecting rooms, or rooms with kitchens.
In addition, we allow up to 2 children (5 years of age and younger) to stay for free when sharing a bed with an adult. Please contact our staff for more information.
Can more than 2 guests stay in a room?
Due to the Japanese Fire Service Act issued by the Kanazawa City government, we are unable to accept more than the maximum number of adult guests indicated under each room.

If a child 12 years of age or younger will be staying with you, please see our children's policy down below:

CHILDREN'S POLICY:
AGEACCOMMODATION FEE
Children ages 0~5 years of ageFree (when sharing a bed with another guest)
Children ages 6~12 years of ageAdditional Fee of 2,750 yen/per guest
May I make changes to my reservation?
Yes. Please contact our staff directly if you would like to make any changes to your reservation.
Please note that changes in your reservation may result in a difference in your accommodation fee.

YOUR STAY

May we store our suitcases/luggage before our room check-in?
Yes. Stop by our front desk once your arrive in Kanazawa, and we will store your luggage while you explore the city. Luggage storage is also available after your check-out time.
What time may we enter our room?
Room Check-in: 3:00PM~
Room Check-out: ~11:00AM

As our front desk staff is available 24 hours a day, you may enter your room any time after 3:00PM.
Can I check-out after 11:00AM?
Checking out past our normal check-out time of 11:00AM will result in an additional fee.

- Any check-out time between 11:00AM~2:00PM will result in an additional fee of 1,000 yen/per hour.
- Any check-out time after 2:00PM will result in a fee equivalent to another 1-night stay at eph KANAZAWA.
What amenities do you provide?
All eph KANAZAWA hotel guests will receive the following amenities:
Bathroom Amenities: toothbrush, hairbrush, razor, body towel, cotton set, shampoo, conditioner, and body soap.
Complimentary Drinks: Original Blend Drip Coffee, Water Bottle, Green Tea.

Do you provide pajamas and towels?
Yes. All guests will be provided with hand towels, body towels, and a yukata (Japanese-style pajama). If you need additional towels during your stay, please inform our front desk staff.
Are pets allowed at eph KANAZAWA hotel?
While we love all animals, animals and pets are not allowed on the eph KANAZAWA hotel premises. We thank you for your kind understanding.
Is the hotel wheelchair accessible?
Yes. eph KANAZAWA hotel is wheelchair accessible. Please kindly inform our staff in advance, and the eph KANAZAWA hotel staff will be happy to assist with any inquiries or requests.
Do you have rooms with kitchens?
Yes. Our Deluxe rooms have an in-room kitchenette, which include kitchen appliances, cooking utensils, cutlery, and more. Feel free to use the kitchenette to make a meal & relax in your room, or for a quick late-night snack. For full details as to what we provide in our kitchenettes, please take a look at our 'ROOMS' page
Is your front desk available 24 hours a day?
Yes. The eph KANAZAWA hotel staff is available to assist 24 hours a day.
Stop by our front desk for any questions or inquiries, or contact the front desk via your in-room telephone.
Do you allow for parties or events at eph KANAZAWA hotel?
Unfortunately, no. While we love celebrations, as eph KANAZAWA is located in a quiet and relaxing neighborhood, we ask all guests to respect the hotel surroundings and other hotel guests by refraining from holding parties or events at eph KANAZAWA.

If you would like suggestions on where to celebrate in Kanazawa, please ask our guest services staff. We'll let you know the best places to have a great time in the city.

ACCESS & PARKING

Where is eph KANAZAWA hotel located?
eph KANAZAWA hotel is located in downtown Kanazawa, a 5-min. walk from Omicho Market (400m).
How do I get to eph KANAZAWA hotel?
From Kanazawa Station, the easiest way to access eph KANAZAWA hotel will be via bus or taxi.
For more information, take a look at our'ACCESS MAP'.
How do I get to eph KANAZAWA hotel by taxi?
If you will be arriving via taxi, please show the taxi driver the following access map. Instructions for the taxi driver will be written in Japanese: 'ACCESS MAP'
Do you have parking at eph KANAZAWA hotel?
Yes. eph KANAZAWA hotel has 2 private car parking spaces located a short walk from the hotel. The parking fee will be 1,000 yen/per day, and use of this car park will require reservations in advance. Please contact our staff in advance to confirm availability, and to make a car park reservation. Should the car park be fully reserved on your specified date, our staff will provide you with information regarding nearby coin parking lots available for use during your stay.
*eph KANAZAWA hotel declines all responsibility of any reason for any damages, even minor ones, that might occur in the eph KANAZAWA car park.