How far in advance do you accept reservations?
eph TAKAYAMA hotel accepts reservations up to 1 year in advance.
Reservations can be made via our official website, telephone, and email - please feel free to contact our staff at any time should you have inquiries or questions.

TEL : +81-577-37-6555
EMAIL : info@eph-hotel.com
How do I make a reservation?
To make a reservation at eph TAKAYAMA hotel, click the 'RESERVE NOW' button or send our staff an inquiry by clicking the 'CONTACT' button.
What is the cancellation policy at eph TAKAYAMA hotel?
The cancellation policy at eph TAKAYAMA hotel is as follows:
No Show / Check-in Date 100% Cancellation Fee
1 ~ 2 Days Prior to your Check-in Date 100% Cancellation Fee
3 Days or More Prior to your Check-in Date 0% Cancellation Fee
Do you accept payments via QR code?
Unfortunately, no. We do not accept payments via QR code at this time.
However, payments are accepted via cash and credit card.
May I make a reservation on behalf of another guest?
Yes, we accept reservations made on behalf of another guest.
However, you must inform our staff of the following when making your reservation:
1) The main guest's Full Name, and
2) Contact Information (Email or Telephone).
Is tax included in the Accommodation Rates?
Yes. All rates include a 10% consumption tax (incl. sales tax, VAT, excise duty, etc.) and service fees.
I am travelling with a large group. Do you have rooms to accommodate larger groups?
Yes. If you are interested in reserving several rooms, or making a group reservation, please contact our staff directly via telephone or email. We'll ensure that your reservation process is hassle-free.
I am traveling with children. Do you have rooms suitable for families?
Yes. eph TAKAYAMA hotel offers a number of different room types to suit families or groups.
In addition, we allow up to 2 children (5 years of age and younger) to stay for free when sharing a bed with an adult. Please contact our staff for more information.
Can more than the maximum number of guests stay in a room?
Due to the Japanese Fire Service Act issued by the Takayama City government, we are unable to accept more than the maximum number of adult guests indicated under each room.

If a child 5 years of age or younger will be staying with you, please see our children's policy down below:

CHILDREN'S POLICY (Up to 2 children):
Children ages 0~5 years of age Free (when sharing a bed with another guest)
May I make changes to my reservation?
Yes. Please contact our staff directly if you would like to make any changes to your reservation.
Please note that changes in your reservation may result in a difference in your accommodation fee.


May we store our suitcases/luggage before our room check-in?
Yes. Stop by our front desk once your arrive in Takayama, and we will store your luggage while you explore the city. Luggage storage is also available after your check-out time.
What time may we enter our room?
Room Check-in: 3:00PM~
Room Check-out: ~11:00AM

Above are our standard check-in and check-out times at our accommodation. However, depending on your reserved room plan, we may offer early check in and late check out times. Please check your confirmation email for more details.
Can I check-out after 11:00AM?
Checking out of our accommodation past our standard check-out time of 11:00AM will result in an additional fee.

- Any check-out time between 11:00AM~2:00PM will result in an additional fee of 1,000 yen/per hour.
- Any check-out time after 2:00PM will result in a fee equivalent to another 1-night stay at eph TAKAYAMA hotel.
What amenities do you provide?
All eph TAKAYAMA hotel guests will receive the following amenities:
Bathroom Amenities: toothbrush, hairbrush, razor, body towel, cotton set, shampoo, conditioner, and body soap.
Complimentary Drinks: Original Drip Coffee, Water Bottle, Green Tea.
Do you provide pajamas and towels?
Yes. All guests will be provided with hand towels, body towels, and a yukata (Japanese-style pajama). If you need additional towels during your stay, please inform our front desk staff.
Is breakfast included?
For guests who would like to order breakfast during their stay, please make a reservation for our 'Breakfast-Included' plan, or contact our guest services team to add breakfast to your reservation.
- 7:30~10:00 (Last Entry 9:30)
- 1F cafe of eph TAKAYAMA

Our in-house chefs have will serve a selection of freshly made Japanese and Western dishes using local Hida-Takayama ingredients every morning. For more information, take a look at our 'eph BREAKFAST' page.
Are pets allowed at eph TAKAYAMA hotel?
While we love all animals, animals and pets are not allowed on the eph TAKAYAMA hotel premises. We thank you for your kind understanding.
Is the hotel wheelchair accessible?
Yes. eph TAKAYAMA is wheelchair accessible. Please kindly inform our staff in advance, and the eph TAKAYAMA staff will be happy to assist with any inquiries or requests.
Do you have rooms with kitchens?
No. We do not offer any rooms with kitchens or cooking facilities.
If you are looking for a quick bite to eat, please stop by our 1F cafe (Open 11:00am~9:00pm daily), or ask our front desk staff on recommendations on where to eat in the city!
Do you allow for parties or events at eph TAKAYAMA?
While we love celebrations, as eph TAKAYAMA is located in a quiet and relaxing neighborhood, we ask all guests to respect the hotel surroundings and other hotel guests by refraining from holding parties or events at eph TAKAYAMA.

If you would like suggestions on where to celebrate in Takayama, please ask our guest services staff. We'll let you know the best places to have a great time in the city.


Where is eph TAKAYAMA hotel located?
eph TAKAYAMA is a hotel (accommodation) located near Takayama Station - a short 1-minute walk (240m).
How do I get to eph TAKAYAMA?
Exit Takayama Station from the East Gate (Norikura Gate) for easy access to eph TAKAYAMA. From there, we are located approximately a 1-minute (140m) walk from Takayama Station.
For more information, take a look at our- 'ACCESS MAP'.
How do I get to eph TAKAYAMA by taxi?
If you will be arriving via taxi, the taxi driver will drop you off in front of the eph TAKAYAMA entrance.
Please show the taxi driver the following - 'ACCESS MAP'.