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Frequently Asked Questions

RESERVATIONS

How far in advance do you accept reservations?
eph TAKAYAMA hotel accepts reservations up to 1 year in advance.
We accept reservations via our official website, telephone, and email - please feel free to contact our staff at any time should you have inquiries or questions.


TEL: (+81) 577-37-6555 (Available 24 hours)
EMAIL:info@eph-hotel.com
How do I make a reservation?
To make a reservation, click the 'RESERVE NOW' button or send our staff an inquiry by clicking the 'CONTACT' button.
Don't forget to take a look at our 'OFFERS' page for web exclusive offers.
What is the cancellation policy at eph TAKAYAMA?
The cancellation policy at eph TAKAYAMA hotel is as follows:
No Show100% Cancellation Fee
Check-in Date100% Cancellation Fee
1 Day Prior to your Check-in Date50% Cancellation Fee
2 Days ~ 7 Days Prior to your Check-in Date30% Cancellation Fee
8 Days or More Prior to your Check-in DateNO Cancellation Fee
Do you accept payments via QR code?
Unfortunately, no. We do not accept payments via QR code at this time.
However, payments are accepted via cash and credit card.
May I make a reservation on behalf of another guest?
Yes, we accept reservations made on behalf of another guest.
However, you must inform our staff of the following when making your reservation:
1) The main guest's Full Name, and
2) Contact Information (Email or Telephone).
Is tax included in the Accommodation Rates?
Yes. All rates include a 10% consumption tax (incl. sales tax, VAT, excise duty, etc.) and service fees.

I am travelling with a large group. Do you have rooms to accommodate larger groups?
Yes. If you are interested in reserving several rooms, or making a group reservation, please contact our staff directly via telephone or email. We'll ensure that your reservation process is hassle-free.
I am traveling with children. Do you have rooms suitable for families?
Yes. eph TAKAYAMA hotel offers a number of different room types to suit families or groups.
In addition, we allow up to 2 children (5 years of age and younger) to stay for free when sharing a bed with an adult. Please contact our staff for more information.
Can more than 2 guests stay in a room?
Due to the Japanese Fire Service Act issued by Takayama City, we are unable to accept more than the maximum number of adult guests indicated under each room.

If a child 12 years of age or younger will be staying with you, please see our children's policy down below:

CHILDREN'S POLICY:
AGEACCOMMODATION FEE
Children ages 0~5 years of ageFree (when sharing a bed with another guest)
Children ages 6~12 years of ageAdditional Fee of 2,750 yen/per guest
May I make changes to my reservation?
Yes. Please contact our staff directly if you would like to make any changes to your reservation.
Please note that changes in your reservation may result in a difference in your accommodation fee.

YOUR STAY

May we store our suitcases/luggage before our room check-in?
Yes. Stop by our front desk once your arrive in Takayama, and we will store your luggage while you explore the city. Luggage storage is also available after your check-out time.
What time may we enter our room?
Room Check-in: 3:00PM~
Room Check-out: ~11:00AM

As our front desk staff is available 24 hours a day, you may enter your room any time after 3:00PM.
Can I check-out after 11:00AM?
Checking out past our normal check-out time of 11:00AM will result in an additional fee.

- Any check-out time between 11:00AM~2:00PM will result in an additional fee of 1,000 yen/per hour.
- Any check-out time after 2:00PM will result in a fee equivalent to another 1-night stay at eph TAKAYAMA hotel.
What amenities do you provide?
All eph TAKAYAMA hotel guests will receive the following amenities:
Bathroom Amenities: toothbrush, hairbrush, razor, body towel, cotton set, shampoo, conditioner, and body soap.
Complimentary Drinks: Original Blend Drip Coffee, Water Bottle, Green Tea.

Do you provide pajamas and towels?
Yes. All guests will be provided with hand towels, body towels, and a yukata (Japanese-style pajama). If you need additional towels during your stay, please inform our front desk staff.
Is breakfast included?
Yes. All reservations will include a daily seasonal breakfast buffet.
- 7:30~10:00 (Last Entry 9:30)
- 1F cafe of eph TAKAYAMA

Our in-house chefs have will serve a selection of freshly made Japanese, Western, and Chinese dishes every morning. For more information, take a look at our 'eph BREAKFAST' page.
Are pets allowed at eph TAKAYAMA hotel?
While we love all animals, animals and pets are not allowed on the eph TAKAYAMA hotel premises. We thank you for your kind understanding.
Is the hotel wheelchair accessible?
Yes. eph TAKAYAMA is wheelchair accessible. Please kindly inform our staff in advance, and the eph TAKAYAMA staff will be happy to assist with any inquiries or requests.
Do you have rooms with kitchens?
No. We do not offer any rooms with kitchens or cooking facilities.
If you are looking for a quick bite to eat, please stop by our 1F cafe (Open 11:00am~9:00pm daily), or ask our front desk staff on recommendations on where to eat in the city!
Is your front desk available 24 hours a day?
Yes. The eph TAKAYAMA hotel staff is available to assist 24 hours a day.
Stop by our front desk for any questions or inquiries, or contact the front desk via your in-room telephone.
Do you allow for parties or events at eph TAKAYAMA?
While we love celebrations, as eph TAKAYAMA is located in a quiet and relaxing neighborhood, we ask all guests to respect the hotel surroundings and other hotel guests by refraining from holding parties or events at eph TAKAYAMA.

If you would like suggestions on where to celebrate in Takayama, please ask our guest services staff. We'll let you know the best places to have a great time in the city.

ACCESS & PARKING

Where is eph TAKAYAMA hotel located?
eph TAKAYAMA is a hotel located near Takayama Station - a short 1-minute walk (240m).
How do I get to eph TAKAYAMA?
Exit Takayama Station from the East Gate (Norikura Gate) for easy access to eph TAKAYAMA. From there, we are located approximately a 1-minute (140m) walk from Takayama Station.
For more information, take a look at our'ACCESS MAP'.
How do I get to eph TAKAYAMA by taxi?
If you will be arriving via taxi, the taxi driver will drop you off in front of the eph TAKAYAMA entrance.
Please show the taxi driver the following 'ACCESS MAP'
Do you have parking at eph TAKAYAMA?
eph TAKAYAMA does not have on-site hotel parking for our guests.
However, there are a number of public coin-parking spaces surrounding the hotel, all within a short walking distance. Please contact our staff prior to your arrival, and we will provide you with all of the information you will need.
For details, take a look at our 'PARKING MAP'.